Contact us

Contact us

The fastest way for a solution to your problem is taking a look through our FAQs. If you haven't found what you're looking for, please feel free to contact us by providing us with the necessary information in the contact form below.

Alternatively winmasters Customer Support can be contacted by phone, email and/or live chat.

Call Center

  • Phone: 0318 600 444 (Standard rate number, reachable from any network in the country and abroad).
  • Romanian phone assistance is available daily from Monday to Sunday, between 09:00 and 23:00 CET.

Email Support

  • In order to receive email support, please fill out the contact form below.
  • You can also contact us directly by sending an email at support@winmasters.ro.
  • Romanian email support is available daily from Monday to Sunday, between 09:00 and 23:00 CET.
  • International/English email support is available seven days a week (Monday to Sunday) from 09:00 to 22:00 CET.

Live chat support

  • Live Chat Support in Romanian is available daily from Monday to Sunday, between 10:00 and 22:00 CET.

Information required

  • In order to be as effective as possible when you call us, please have the following information ready: your username, the email address you used to register your account, the account holder’s identification information.